Delivery & Returns

Delivery

UK Delivery can take 2-14 working days via DPD however during promotional periods this can be extended to 14 working days - therefore the delivery time will be displayed when you checkout. You will be updated on your delivery via email and/or text (if you provided your mobile number) from DPD when the order is dispatched and can then track your order.

International Deliveries can take 5-15 working days via Fedex. You will be updated on delivery via email and/or text.

Returns

To return or exchange an item email info@rotibox.co.uk for instructions. Providing your order number and reason for return will help speed up the process.

• If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
• Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.
• If part of your purchase includes the rotipin this must be returned unopened, unused and in the original packaging or we will deduct the full price of this item from the monies we refund.
• All 5 non slip pads must be returned unopened, unused and in the original packaging or we will deduct the full price of this item from the monies we refund.
• To return or exchange an item email info@rotibox.co.uk for instructions.
• Please Note:
1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.

International Returns

1. If you are not completely satisfied with your purchase, you can return the item to us in its original condition (unused and in original packaging) within 20 days of receipt - for full instructions on how to do this you must email info@rotibox.co.uk where we will advise you of the next steps. Please provide your order number and reason for return as it will speed up the process.
2. Please note the cost of the return will be your (the customers) responsibility.
3. Due to the complexity and cost of international shipping, we reserve the right to refuse exchanges but will endeavour to work with customers to find the best solution as customer satisfaction is our top priority.